After the recent events of the global pandemic of the COVID-19 virus, TUROMAS has implemented a series of measures to continue with its activity and obligations in a normal and responsible manner.
These measures are updated daily to adapt to the situation, in order to preserve the health of employees and to guarantee a complete service to customers around the world. The company is living in an absolutely extraordinary situation, and it understands that in difficult times is when TUROMAS must be next to its clients guaranteeing the best personalised service.
TUROMAS has implemented an action protocol that includes preventive measures, among these, it is suspending any visit of customers or suppliers to the factory in Spain and any visit of its commercial or technical support team to the customer installations based on the evolution of the pandemic. The company knows that this can cause some alterations to established planning, but it must appeal to common sense, given the circumstances. Turomas is well aware that health is the most important thing, because without health there is no economy.
The company has implemented a teleworking system and the presence of personnel in the offices is limited. To resolve any eventuality, technicians will provide support and technical assistance on a regular basis through the telephone +34-978804665 or through the mail aftersales@turomas.com. Shipment of spare parts and consumables continues to operate normally.
Business hours for Customer Care and After-sales Service will be, from Monday to Friday, 07:00 to 15:00 hours GMT+1. Outside office hours, Saturdays and public holidays, the 24 hours After-sales service will also be available through telephone number +34-978090333.
Finally, TUROMAS wants to express its support to the people affected, health personnel, security forces and other professionals who are especially exposed, as well as solidarity with all employers and citizens affected by the measures decreed.
TUROMAS especially thanks each and every one of the people who make up TUROMAS and who, thanks to their daily work, ensure the continuity of the company and the care of iys customers.