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LiSEC and Crystal Units: The customer at the centre

How to build machine solutions based on customer wishes

Pankaj Gorsia and Vijay Halai, managing directors of the British glass processor Crystal Units, are always welcome at LiSEC. The successful UK company has remained in close virtual exchange with the LiSEC team over the past two years, despite the impact of the COVID-19 pandemic and the associated severe restrictions on international travel.

This was also the case at LiSEC Campus, the virtual trade fair, which – during its first outing in 2020 – afforded LiSEC customers the opportunity to take part in a contest or ideas competition, whereby participants could put forward product ideas or improvement suggestions.

The two managing directors of Crystal Units were the competition’s big winners, securing first and second place with their proposals. Two years after the first virtual exhibition, it was finally possible to redeem the top prize: A LiSAIR helicopter flight at LiSEC’s Seitenstetten site and an exclusive factory tour.

From idea to reality: LiSEC’s RHF robot system for automatic frame mounting
Crystal Unit took the top prize thanks to the idea of putting robotic arm technology to advantageous use in insulating glass production for setting spacers, in order to improve accuracy and increase speed levels at the same time. Furthermore, they also wanted to implement the application of a special foil in place of the third, central sheet in a triple unit – where the accuracy of positioning is crucial in ensuring functionality of the end product.

This became the foundation stone for a new LiSEC machine – the RHF-A25/25. Following a period of intensive development and a test cycle under various conditions, the LiSEC robot system for automatic frame mounting – also for shapes – is now available on the market.
Seeing this machine on location and in action was one of the main reasons for the Crystal Units managers’ visit to LiSEC in Seitenstetten (alongside the opportunity to redeem the LiSAIR helicopter flight, of course).

British glass processor Crystal Units was thoroughly impressed with the system. “It’s always a pleasure to visit LiSEC in Austria – not only to view the machines that you are looking for as a company, but also to see the new machines and developments that we, as entrepreneurs, didn’t even have in mind when considering investments,” said Pankaj Gorsia.

He continued, “The principal reason for our visit was to take a look at the new RHF robot, which will be supporting us on our insulating glass line with a product that we manufacture in London. It’s an incredible machine and we are highly impressed. However, the automatic desiccant filling system ARL-45F – which gives us the option of precisely displaying the current spacer filling level for the first time – and the height-adjustable butyl system LBH-60M are also very impressive. A highlight of our visit was seeing these machines working together and witnessing how their work procedures complement each other.”

Fastest processing machine on the market right now: The KSD
The KSD-A from LiSEC also generated a great deal of enthusiasm among the Crystal Units managers. At the present time, it is literally the fastest machine available on the market for vertical seaming and grinding with peripheral wheels in glass edge processing. This machine combines massive processing flexibility with stable and reliably high quality.

All in all, a highly successful visit by Crystal Units to LiSEC.

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