Kong Weng Glass, in Meru, Malaysia, 23 kilometres from Kuala Lumpur, fully utilises the opportunities afforded by emerging markets in conjunction with automated machine production and his heart beats for the technologies of the future.
Contact between Kok Cheong, owner of Kong Weng Glass, and LiSEC was made for the first time in 1988 at glasstec, in Düsseldorf.
The informative discussion from back then remains a vivid memory for Kok Cheong to this day: “The LiSEC team is passionate about its products and solutions. You could tell that in the conversation even back then. I was fascinated by the functionality and glass processing quality of the system presented, and I can still recall how impressed I was by the glass sample on display and the machine.”
Kong Weng manufactures glass products from flat glass processing and mirror processing over a production area encompassing 4,300 square metres. Furthermore, the company offers various production processes – from bending and tempering small glass to water jet cutting and glazing solutions.
At the heart of production lie the LiSEC cutting systems: a GFB-37/26, which was purchased in 1997 shortly after significant expansion of the production area. The company’s strong maintenance culture means that the cutting table can still be fully utilised. “The machine is in such good condition, it could be displayed in a LiSEC museum,” said Kok Cheong. Since 2020, the Base-Cut 3726 has also increased production capacity at Kong Weng, meaning that the company’s specialisation in the processing of flat glass can be realised even more effectively.
With sales of USD 3.5 million, Kok Cheong and his company have a clear priority: delivery reliability.
“And that is also the reason why we have invested in a second LiSEC cutting system despite limited space. If we can’t supply our customers on time and with high quality products, our customers can’t deliver either. This results in a vicious circle of dissatisfaction that we want to avoid at all costs,” added Kok Cheong. “Customer satisfaction is the key to success. Many people do not fully understand how to run a company; their goal is to make a profit. But profit alone cannot be the goal. The aim must be to do a good job – in other words to satisfy the customer.”
LiSEC will also play a role at Kong Weng in the future: a replacement for the GFB cutting table is being considered, in order to steer in the direction of strategic future goals with full production capacity.