Rapid Glass, a family owned small business and Independent Glass Association (IGA) member, is investing in technology, utilizing Smartphones and mobile devices to communicate with customers.
Approximately 80% of all people own a mobile phone. There are 91.4 million Smartphone users in the US, and 9 out of 10 people use them every day to text, browse the Internet and play games. These statistics confirm that business can no longer ignore this rapidly growing market.
And, according to glass replacement and repair specialist Rapid Glass, member of the Independent Glass Association (IGA), “We believe our customers deserve all the modern conveniences and we do our best to give it to them,” says Rick Rosar, president of the Minnesota-based company. “We want to make it easier for customers to contact us when they are away from home which is where most auto glass damage occurs.”
Smartphones can use WiFi as well as 3G and 4G capabilities, enabling more users to buy products for their home with their Smartphones instead of a laptop or PC to research or purchase Home Windows, Mirrors, Shower Doors or any service that they may need.
“Being a member of the IGA, and networking with other managers and shop owners has put us ahead of the curve,” explains Rick. “The IGA will even host member websites for free.” With the right strategy and a little know-how, Small businesses can compete with the much larger competitors; all they have to do is provide a little Quality ‘Mobile Service’.
For 25 years, Rapid Glass has been one of Minnesota’s premier Glass Replacement and Repair Specialists, providing Quality Same Day Service for Auto, Home or Business Glass needs.