Jiangsu Jiacheng Special Glass Manufacturing Co., Ltd. was founded in 2014 and since its establishment, Jiacheng has acted based on their core culture of “honesty, quality, trust and success”, on which the well-known “Jiacheng” brand has been built.
Jiacheng Glass main business is “high-end processing glass” as the theme of decoration manufacturing, the leading products for fire-resistant glass, bulletproof glass, insulating glass, laminated glass, curved tempered glass, tempered glass, frosted jade glass, low radiation glass and other full series of products.
The company has impressively passed China CCC certification, ISO9001 quality assurance system certification, Australian building material safety certification, American standard certification, and France Saint-Gobain (China) Club. One part of their quality assurance process is measuring their gas concentration of IGUs with Sparklike devices, the only ones that can analyse the gas levels without breaking the glass (why break the glass if you do not have to).
Taking care of product safety and quality
In the beginning, Jiangsu Jiacheng was unsure how their glass would pass the test which hindered them from executing the quality checks. But after a short while, they listened their company values of “honesty, quality, trust and success”, and made the decision of taking care of quality and product safety to meet the quality standards and customers’ needs and to have a competitive advantage.
Mr. Faming Lu, Sale VP of Jiangsu Jiacheng, said, “Like some other manufacturers, we did not dare to take the sample of argon gas filled IGU to present them to our customer, not to mention let the customer do the K value test. These were all because we had no confidence for our own products, did not know whether they were qualified or not, and were afraid of showing timidity.”
After Jiacheng Glass had made measurements they got an update of their level glass production. Based on the results they started to make the required changes to meet the standards.
“Up to now, the customers are using your [Sparklike] equipment to randomly check and compare the argon gas concentration with different glass suppliers, our pass rate is the highest.” continued Mr. Faming Lu.
Gas fill processes that exceed expectations
This is the outcome of taking quality control seriously and creating processes that exceed the expectations. Now the company knows where to improve and what is the current gas fill level of products which is something they are very proud of. They started as unknowing how their products would perform to a highest pass rate.
Mr. Faming Lu said, “Because I bought your detector, as long as the IGU are filled with argon gas, we check the concentration to ensure the lowest argon concentration is 85 percent before shipping out from the factory. The Product Quality Ratio have been improved to 99.9 percent from lack of acknowledgement.”
Quality promise to customers
At Jiacheng’s technical exchange conference in 2022, the company made a quality promise to their customers which covered for example product quality assurance, self-explosion warranty, delivery guarantee, after-sales service response time, and providing technical support to their customers. Additionally, Jiacheng Glass promised that all product quality standards are higher than the national 3C standards, and implement the enterprise quality standards as agreed in the contract.
In the end of the conference, Mr. Lu said, “No matter how chaotic the market is, don’t worry about it; the market is changing, but the quality remains the same.” Which is an important remainder to all operators in the glass industry.