Window Manufacturer SKAALA is one of the most known window and door brands since its story began in 1956 in Finland. As they share on their website, domestic production, quality materials and domestic work are still at the core of the company. On top this, SKAALA has been a pioneer and measured their insulating glass units’ (IGUs) together with Sparklike almost 20 years. This shows their prioritizing to quality control which appears in their high customer satisfaction.
Customers must be heard and respected
Sparklike interviewed the Director of Sales and Marketing at SKAALA to understand what it takes to be one of the best known manufacturers of windows and doors in Finland. What becomes evident is that customer satisfaction is at the centre of everything at SKAALA since without it there no sales.
Therefore, the window manufacturer has focused on quality of the products and measuring it with different ways. Development of customer satisfaction is followed with regular surveys. With feedback received from customers, SKAALA enhances and improves their services and products to be even better. That ensures that customer satisfaction is also advanced.