Page 38 - Glass Machinery Plants & Accessories no. 6/2017
P. 38
ANNIVERSARY
Anniversary
The result obtained have methods are clearly appreciated to the company for their new
proved that such an approach is in the company market sector investments.
more than correct. as demonstrated by the number
No less important, the speed of machines and equipment sold TECHNICAL DEPARTMENT
and efficiency of its customer ser- annually, as well as by the loyalty The technical department
WJDF EFQBSUNFOU 4VDI XPSLJOH with which customers come back is made up of three different
offices: mechanics, with people
using CAD 2 and 3D; the soft-
ware office and a third – the
system office.
The latter, which works on
pneumatics, hydraulics, electrics,
and supervises entire projects
from the first technical specifica-
tion up to the commissioning of
the machine.
QUALITY MANAGEMENT
In the late 2008s, Famor
Engineering established a Quality
.BOBHFNFOU 4ZTUFN UP DPO-
trols its order fulfilment process:
specifying, designing, building,
testing, shipping, installing and
commissioning.
This enables the office to have
a complete vision of each line
on offer and/or in production
at that precise moment, thus
acting as a meeting point for all
technical offices, enabling them
to work together avoiding, for
instance, incompatibilities in the
final product.
SERVICES
Complete customer satisfac-
tion is the principal strategy of
Famor Engineering and customer
service support is one of our main
Milestones activities to achieve our goal.
The company now has a net-
1977 - Famor was founded and registered in Turin, Italy
1SPEVDUJPO PG UIF mSTU BTTFNCMJOH NBDIJOF GPS 57 NPOJUPST work of representatives and ser-
0QFOJOH PG NFDIBOJDBM VOJU BTTFNCMZ EFQBSUNFOU vice centres in many countries
#FHJOOJOH PG NPVMET QSPEVDUJPO GPS CSBLF TIPFT that provide support and easy
1986 - Construction of the prototype machine for rotors/electric motors communication in local languag-
1990 - Construction of the prototype of Olivotto O90 machine es, as well as providing hot line
1992 - Machining department upgrade with the inclusion service.
of CNC machines We provide the following full
$POTUSVDUJPO PG UIF QSPUPUZQF PG TUBUJPO UVSOUBCMF
spinning machine range of service activities:
$POTUSVDUJPO PG IFBE CMPX NPVMEJOH QSPUPUZQF (VBSBOUFF 4FSWJDF BMM EFUBJMT PG
$POTUSVDUJPO PG CMPX NPVMEJOH NBDIJOF this service are agreed individ-
GPS CPSPTJMJDBUF HMBTT QSPEVDUJPO ually with each customer and
2010 - New enhanced anti friction surface treatments conditions are usually stated
2015 - Construction of pendants injection line in the contract. The standard
warranty period is 12 months.
glass machinery plants & accessories 6/2017
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