Page 42 - Glass Machinery Plants & Accessories no. 6/2017

SOFTWARE SPECIALISTS
Software specialists

use this experience in our system. ment that this will become part of free of charge for our customers
And this experience is shared by the system. Obviously, the client as it is we at Vertech' who have
everybody because it goes into may not agree to have the develop- decided to use them. On the
our software. Vertech' has, in ment made public, but if we know other hand, if a customer asks
fact, one software base, which is that this particular development us for special developments or
developed and adapted as per the can be useful for the system we changes in a short time, these
needs and demands of each of inform them that it will be made changes have a cost. But it will
our customers. public. On the other hand, we still be included in the system
also make special developments, because we have a ‘versioning’
GMP&A: So this means that you custo- especially with regards to quality system – a SIL system which is
mize your software totally for your clients? procedures, for customers, and updated each year. Right now
Vertech': Not totally, it’s more these are only for them. we have the 2017 version and
like fine tuning because the struc- At Vertech' we have a spe- next year there will be the 2018
ture of the software is the same cial database where we have all version.
wherever it is installed, and we the requests of our customers –
just make some small ‘tweaks’ about 600 – and then we choose GMP&A: When you’re saying that your
based on the use of the software which developments we want to changes and upgrades are in the system,
by the company, according to the carry out. These development how can your clients use these upgrades?
processes and procedures it uses. can then be shared by everyone. Vertech': Vertech' provides
This is especially important for maintenance contracts, and every
quality procedures for example, GMP&A: So this is the ‘push’ that year we go to our clients to do an
which are internal procedures makes glassworks choose you) They audit of the system, we inform
which are secret and which we have the possibility of all this ‘shared’ them about what needs to be
cannot make public. information and development which changed, removed and upgraded.
If we are speaking about more they can all benefit from. This means that we are there
general developments, we inform Vertech': All all these shared at the plants of our customers
the clients and request their agree- developments and changes are for two to three days during

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