Page 60 - Glass-Technology International no. 2/2017

PRODUCT DEVELOPMENTS

the key to providing the cli- by market costs is where curred. The ongoing re-
DELIVERY TIMES
ent with a quality product. the real difference be- search into specifications,
Despite the automation, The smooth running of tween good products and materials and procedures
there is still a surpris- logistics and administra- good results lies. The art will ensure that Bovone
ing number of operations tion depends on staff who of applying time and ef- Diamond Tools can inno-
which are manual rath- know the clients, the prod- fort to a flood of conflict- vate and respond quickly
er than automated. The ucts, the procedures – and ing demands and surviving to market developments
bonding mixtures have each other – and work with intact is needed nowhere and continue to provide di-
to be made up each day commitment to survive all more than in the interface amond cutting wheels and
based on the production the pitfalls and pressures between the works and routers that respond to the
and the various operations that modern business en- the world. Drawing up requirements of individual
from moulding, grinding, tails. estimates, responding to clients and by doing so
spark-machining, finish- STANDARDIZATION e-mails and social media, the Piedmontese firm will
ing and polishing need meeting clients, organizing maintain their position as
manual handling for move- The change from supplying communications, schedul- one of the world’s lead-
ment and correct setting- a single producer to sup- ing meetings, interviews, ing producers of diamond
up. Nonetheless, response plying multiple machine visiting trade fairs leaves tools.
time is very good. Urgent manufacturers raises the very little time for a “nor-
standard items can be dis- problem of the variation mal” life. Up to now, BDT
patched within three days in wheel and router sizes has been able to find a bal- Bdt - Bovone Diamond ToolsT
– one day to take the order, across the entire range of ance that works for them,
another to make it and a machines. A huge number but it requires eternal vigi-
third to send it out. Cus- of different sized compo- lance!
tomised parts take longer nents must be kept in re- THE FUTURE
but never more than three gional stock inventories to
weeks. service the needs of the cur- The investment in new
rent pool of non-standard staff, machinery, office
CUSTOMER SERVICE
machines. To avoid having space and procedures has
A fundamental factor is an a large and unwieldy ware- enabled the company to hit
efficient customer infor- house, tools tend to be de- the ground running once a
mation service. The de- signed to be more versatile. change in the market oc-
mand for customized items Some progress has been
Via Voltri 78
is high, so it is essential made towards reducing 15076 Ovada (AL) - Italy
that clients get accurate this problem by the adop- Tel.: +39 - 0143 - 835796
information and advice on tion of a BDT multi-code Fax: +39 - 0143 - 835797
the impact of variations in system where some limited www.bovonediamond.com
the design and production standardization has been
of components. This area attempted and some com-
of administration and man- ponents will fit more than
agement requires experi- one machine. There is still
ence, flexibility, multi-task- a long way to go, however.
ing, and an ability to relate THE COMMERCIAL
to the client in a construc- SIDE
tive and creative way, so
that the right solution for Having world-beating
that client is arrived at with products is only half the
a minimum of delay and ex- work. Getting clients and
pense. The correct balance keeping them and making
of analysis, specification, sure that everything hap-
production and delivery is pens within the limits set

58 Glass-Technology International 2/2017