Page 33 - Glass Machinery Plants & Accessories no. 3/2017

Mark
Ziegler

the people that work with it. The keeping the right people. I think a smart plant (or a smart facto-
subject of motivation and leader- the glass industry can only move ry), but Heye has always offered
ship culture is as important as forward when it starts to use numerous training programmes
technology. It is an on-going new innovative technology and and technical assistance agree-
process. We must be continu- invest in training and motivating ments for support to factories,
ally looking for subjects that are the people. Everybody now has a so we think that training, motiva-
important – and it also depends smartphone at home but some- tion and leadership concepts, as
on the job description: if you are times they don’t receive train- well as motivation concepts, have
a machine operator you need to ing in their factories. At least in almost the same importance as
set up a different training pro- Germany the culture is changing; technology for those plants.
gramme than if you are a process the unemployment rate is quite That brings us to the sec-
expert, glass expert or product low and companies compete for ond part of the motto which is
designer for glass. One of the the best people.” Motivate.”
advantages that Heye has is that “At the end of the day, the
we have direct access to the glass TOPICS company has to decide how much
plant and can guarantee on-the- “With reference to topics money it can afford to invest and
job training for our customers. for the symposium, we found where to invest it, and also about
The symposium in Hamburg is that there is an increasing trend productivity, which is the third
a part of this process, because we towards internet integration (IoT part of the motto: Operate, from
bring together directors, owners – Internet of Things or AI – Operations. So we need to have
or board members and try to give Artificial Intelligence) or digi- excellent high productivity. This
them an impulse to think about talization, which has come to the is possible only if you have a
all these ideas and perhaps to do factories, where internet techno- well trained and motivated work-
something in their own plants. If logy is used to enable machines force which enjoys working in its
we want to have highly efficient and components to communicate environment. So basically, it’s a
factories we need to get the peo- with each other – and with the section of a trend in the market
ple on board.” human operator, of course.” – digitalization – but also our
“We have developed a vision own vision of the combination of
CULTURE CHANGE called ‘Smart Plant’ where we technology and effective leader-
“We need a cultural change want to have data integration and ship and motivational aspects. In
– to get away from the idea that we want to have full communica- the end, high productivity and
training is an individual rather tion between the machines and efficiency are what matter.”
than a company problem. We the people using the machines,
carried out a survey last year and and so we have digitalization or ORGANIZATION
the feedback we’ve got from dif- BSmart (Be Smart) as the first “All in all, it has taken about a
ferent companies was that they word of the motto. It’s also our year to organize the symposium.
are having problems finding and vision for the next ten years for First, we had to decide on a good

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